How do I track my order?
When your items ship, we'll send you a shipping confirmation email with all your tracking information.
What if I didn't receive a shipping confirmation?
You can find your order status on our website. Just click the login icon in the upper righthand corner of the site, and select Sign In. You can then sign in to your account to view your Order History. Search for your current order and you'll see tracking information there.
How do I change my shipping address?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
You will need to reach out to UPS, FedEx or USPS directly. The first step is to wait until your tracking number is active (usually 24 hours from shipping notification).
UPS
You can sign up for UPS MyChoice. UPS may charge to make changes to your shipping address. You’ll need to add the address on your order for it to be added to your UPS MyChoice account: https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US
FedEx
You can sign up for FedEx Delivery Manager. FedEx may charge to make changes to your shipping address. You'll need to add the address on your order for it to be added to your FedEx Delivery Manager account: https://www.fedex.com/en-us/shipping/hold-at-location.html
USPS
For USPS, call 1-800-275-8777 and press 3 when prompted. You can also use the USPS Package Intercept service at https://retail-pi.usps.com/retailpi/actions/index.action or sign up for Informed Delivery: https://informeddelivery.usps.com/box/pages/intro/start.action
Can I cancel my order?
Once your order is placed, our warehouse goes to work right away to get it to you as quickly as possible. Unfortunately, because of this, there isn’t a delay that allows us time to cancel or change orders once they’re submitted.
However, we are happy to offer free return shipping. Once the order arrives, just set up a return and get a shipping label (see link below), and we'll take care of it for you.
https://returns.keenfootwear.com/#/
Please Note:
KEEN offers free return shipping for all orders within the lower 48 states. We will give you a free return label that will be good for 30 days from your order date.
For orders shipped to any outlying regions such as Alaska, American Samoa, Guam, Hawaii, Puerto Rico, Virgin Islands and APO/PO/DPO you will be responsible for the shipping costs of your return.
If you still have questions, you can email us at info@keenfootwear.com
Do you offer free shipping?
In a word...yes! We are proud to say that we offer FREE standard shipping for any orders $125.00 or more. For orders under $125.00 standard shipping will cost $10.00
*Free Standard Shipping: Valid for standard ground shipping to the 48 contiguous United States. No code required. Additional charges apply for orders shipped to Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands.
Not valid on KEEN Pro program orders, prior purchases, purchases at retail stores, or express or overnight shipping.
Shipping options:
STANDARD SHIPPING - $10.00
Delivers in 3-7 business days
EXPRESS SHIPPING - $20.00
Delivers in 2-4 business days.
RUSH SHIPPING - $35.00
Delivers in 1-2 business days.
Where can I find this shoe locally?
If you are looking to see if a specific style is available at a store near you we recommend utilizing our Store locator: https://www.keenfootwear.com/pages/stores Please note any access we have to what inventory our retail partners are carrying is managed and updated by them. We always recommend calling to confirm before making a trip to ensure the information we are relaying is accurate.
What are the shipping timelines for keenfootwear.com?
Our shipping time-frame is 3-7 business days for our Standard shipping. Our distribution center is located in Kentucky, so ground shipping ranges from 3-4 business days in Central and Eastern states, and up to 7 business days in the Western US and outlying areas. Business days are Monday - Friday, except major holidays.
Click here for UPS coverage map: type in 40165 for the zip code then hit ‘submit’ to find your estimated delivery time.
Do you offer international shipping?
Unfortunately, at this time we do not ship outside of the United States. However, we do partner with international dealers that may be able to assist further in finding our product locally. In order to view our global dealer list follow the link below.
What are the keenfootwear.com shipping costs and methods?
STANDARD SHIPPING - $10.00
Delivers in 3-7 business days
EXPRESS SHIPPING - $20.00
Delivers in 2-4 business days.
RUSH SHIPPING - $35.00
Delivers in 1-2 business days.
KEEN offers free standard shipping on orders over $125.00.
What are keenfootwear.com shipping restrictions?
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays.
- We are unable to ship to multiple addresses at this time.
- USPS is the available shipping method for PO box, APO, DPO, FPO, Puerto Rico and Guam addresses.
- Currently, we are not able to ship to locations outside of the United States.
- For items purchased with a credit card, you will not be billed until the items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.
